FAQ
Find your answers here
1. What materials are used for your vent covers and grilles?
At Ferrum Decor Studio, we use high-quality metals to ensure both beauty and durability. Our collection includes steel vent covers, stainless steel vent covers, and premium brass vent covers. Each product is finished with professional coatings to match your interior or exterior design perfectly.
2. Can I add my own logo, house number, or custom text to a mailbox?
Customization is at the heart of what we do. You can easily order a personalized mailbox with a custom logo, house number, or any specific your text and logo. Ferrum Decor Studio uses precision laser cutting to make your personalized custom mailboxes truly unique.
3. How do I install my new vent covers or floor hatches?
We make sure that vent cover installation and floor hatch mounting are as simple as possible. Each Ferrum Decor Studio product is designed to be easy to install, and we can provide a specific installation guide to help you or your contractor complete the process quickly.
4. How should I clean and maintain my handmade metal decor?
To preserve the handmade quality of your items, we recommend simple metal decor maintenance. For cleaning brass vent covers or steel elements, just use a soft, damp cloth with mild soap. Avoid abrasive cleaners to protect the high-quality finish of your Ferrum Decor Studio decor.
5. Do you offer special terms for architects, builders, or interior designers?
Absolutely. Ferrum Decor Studio offers an exclusive architect partnership and interior designer discounts for professional projects. We also support bulk orders and provide wholesale metal decor pricing for those looking to integrate our bespoke products into larger developments.
6. Will I have to pay any customs duties or import taxes on my order?
Shipping from Ferrum Decor Studio is international, and depending on your countryβs regulations, customs duties or import taxes may apply upon arrival. For our customers in the USA, orders under $800 are typically exempt from import duties under de minimis rules. However, for European and other international destinations, we recommend checking your local customs regulations. Ferrum Decor Studio is not responsible for these additional fees, but we always provide the necessary documentation to ensure a smooth international delivery process.
7. How do you ensure the safety of heavy items like mailboxes and floor hatches during shipping?
At Ferrum Decor Studio, we prioritize the security of your purchase. All custom mailboxes, steel vent covers, and glass floor hatches are secured in custom-made, high-strength wooden crates or reinforced packaging to prevent any damage during transit. We use reliable international shipping partners and provide a tracking number for every order, so you can monitor your secure delivery from our studio directly to your door.
8. Can I choose any design or pattern for my order?
Absolutely! You can choose any design or pattern you like from the internet (Pinterest, for example). There are no limits to your creativity!
9. Can you make the item in any size?
Of course! We can craft your order in any size with an accuracy of up to 0.1mm. Precision is our priority!
All we need from you are the exact measurements that matter for your project. From there, we take care of everything!
Before production begins, we always start by creating detailed drawings π, showing both the design and dimensions. This allows you to double-check everything and approve the final specs before we move forward with manufacturing.
10. What is the production time?
The production time depends on the type of product you order:
Ventilation Grille β 5-8 business days from the moment the drawings are approved.
Mailbox β 5-8 business days from the moment the drawings are approved.
Floor Hatch β 3 weeks from the moment the drawings are approved.
We always start with creating detailed drawings for your approval to ensure accuracy before moving forward with production.
Could not find your answer?
Could not find an answer to you question? We are here to help you! You can reach us directly. Our team is ready to help you.